How Can We Help Today?
Owned and operated by Outdoor Vistaus, our team is ready to help with orders, product questions, or planning your perfect backyard.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger items like patio furniture sets, gazebos, and hot tubs may ship via freight carrier, and tracking details will be sent to your email once your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use that number to follow your delivery status in real time. If you have not received tracking information within 3 business days, feel free to contact our team.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start the process. Our team is happy to walk you through each step.
Can I exchange an item for a different style or size?
We are happy to help with exchanges on eligible items within our return window. Contact us with your order number and the item you would like instead, and we will get the process started for you as quickly as possible.
How do I choose the right patio furniture set for my space?
Start by measuring your patio, deck, or backyard area so you know the footprint you are working with. Our product pages include detailed dimensions for every set. If you are still unsure, send us a message with your space measurements and we can offer personalized suggestions.
Are your fire pit tables and hot tubs built for year-round outdoor use?
Our fire pit tables and hot tubs are designed with weather-resistant materials suited for extended outdoor use. We recommend reviewing each product's care instructions for seasonal maintenance tips that help preserve their finish and performance over time.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
Our support team replies to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Our 30-Day Returns policy gives you peace of mind with every purchase.
